Privacy Policy

This policy applies to Good On Ya Locksmith Hawthorn, operating from 692 Glenferrie Rd, Hawthorn VIC 3122, Australia, and to this website.

We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) to the extent that they apply to us.

When you make an enquiry through this website or by phone, we may collect your name, phone number, email address, the suburb and type of property involved, your preferred contact method and whatever you tell us about the lock, door or access issue.

We only ask for information we need in order to respond to your enquiry and carry out locksmith work. We do not ask for payment card details through this website.

This website does not require you to create an account, and we do not knowingly collect information from children.

We use the information you provide to respond to your enquiry, arrange and carry out locksmith work, keep a record of work performed, and communicate with you about that work.

We do not sell your personal information. We do not use your details for unrelated marketing without your consent.

The enquiry form on this website prepares an email addressed to info@goodlocksmithHawthorn.com using your own email program. That means your enquiry is sent through your email provider and is subject to their handling of your message.

If you would prefer not to send information by email, ring us instead.

We may disclose your information where it is necessary to carry out the work you have requested, for example when a supplier is needed to source specific hardware, or where the property is a rental and the owner or managing agent has authorised the work.

We may also disclose information where we are required or authorised to do so by law.

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification and disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We keep records of work performed for as long as reasonably necessary for business, insurance and legal purposes, then take reasonable steps to destroy or de-identify them.

This website does not set advertising cookies. Embedded map content is loaded from Google only when it scrolls into view, and Google may set its own cookies at that point in accordance with its own policies.

You can ask us what personal information we hold about you and ask us to correct it. Ring 03 4518 1291 or email info@goodlocksmithHawthorn.com.

If you believe we have mishandled your personal information, contact us first so we can look into it. If you are not satisfied with our response, you can raise the matter with the Office of the Australian Information Commissioner.

We may update this policy from time to time. The version published on this page is the current version.